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Our Policies

RETURN POLICY

All claims of missing or damaged items during shipping should be reported to Red Cherry Lashes within 48 hours.  *Due to FDA sanitary regulations, we are unable to accept returns on any opened or used products. 

Red Cherry Lashes offers a 14-day money back guarantee (less shipping and handling charges) on any new, unopened, unused products; returns must be received within 14 days after the original shipping date.  All items must be in their original packaging.  Return shipping is the responsibility of the purchaser.  Please inspect your entire order immediately upon delivery and email us at hello@redcherrylashes.com for any discrepancies

New, unused, unopened items returned within 14 days of original shipment will be charged a 20% restocking fee. 

 

Undeliverable/Unclaimed Packages:

All orders returned as undeliverable or unclaimed may be charged a 20% restocking fee plus shipping charges.

 

 

Privacy Policy

Last updated on: November 2016

Red Cherry Lashes has created this privacy statement to demonstrate our firm commitment to your privacy and security.  The following informs you of our policies and practices regarding the collection, use and disclosure of personal information we receive from users of www.redcherrylashes.com

We use your personal information only for providing and improving the use of the website.  By using the website, you agree to the collection and use of information in accordance with this policy.

 

Information about you

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

The personally identifiable information that you provide us and information about your orders may be combined with other personally identifiable information from our records and other sources.  This information will be used to make our future marketing efforts more efficient.  This information may also be shared with our third party service providers and other marketers whose products or services we feel may be of interest to you.  If you prefer that we do not share your personal information, please email us at hello@redcherrylashes.com

 

Customer Numbers

Upon entering our website, visitors are assigned a Customer ID Number to verify the user’s identity.  If an order is placed with us, a separate Customer Number will be assigned by our in-house order management system as an account number in our record system. 

 

Log Data

Similar to many website operators, we collect information that your browser sends when you visit our website.  This log data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, pages of our website that you visit, time and date of your visit, time spent on those pages and other statistics.

We currently use Google Analytics to collect, monitor and analyze the use of www.redcherrylashes.com.  Google Analytics generates statistical and other information about website use by means of cookies.  The information generated relating to our website is used to create reports regarding the use of our website.  Google will store and use this information.  Google’s privacy policy is available at http://www.google.com/privacypolicy.html

 

Cookies

www.redcherrylashes.com website uses “cookies,” which are small text files stored on your device to help operate the site and collect information about online activity.  We use cookies to store your preferences and settings on our site; help with sign in, combat fraud, display targeted ads, and analyze site operations. 

You can disable cookies or indicate when a cookie is being sent through your browser options.  However, if you do not accept cookies, some portions of our site may not work properly if you choose to do so. 

 

Communications

We may use your personal information to contact you with newsletters, marketing or promotional materials.  If you do not wish to receive future materials or other correspondences from us, you may opt out by contacting us at hello@redcherrylashes.com.

 

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorized access or disclosure we have put in place the latest encryption technology as well as physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

Children

We understand the importance of taking extra precautions to protect the privacy and safety of children.  We do not knowingly collect, use or disclose personal information from children under 13 without verifiable parental consent.  If we learn that we have collected the personal information of a child under 13, without first receiving verifiable parental consent, we will take steps to delete the information. 

 

Notification of Changes

Any changes or updates to privacy practices will be updated through this website.  If we decide to change our privacy policy in whole or in part, we will post those changes on this privacy policy page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  Those changes will go into effect on the date posted in the notice.  The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. 

 

Governing Law

This policy and the use of this site are governed by California law.  If a dispute arises under this policy we agree to first try resolving it with the help of a mutually agreed upon mediator in the following location:  Duarte, California.  Any costs and fees other than attorney fees associated with the mediation will be shared equally by each party.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Los Angeles, California, under the rules of the American Arbitration Association.  Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so. 

Red Cherry Lashes is controlled, operated and administered entirely within California.  This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. 

 

Images

All images are the sole property of Red Cherry Lashes.  Republication and redistribution of content is expressly prohibited without prior written consent of Red Cherry Lashes.  Please email us at hello@redcherrylashes.com for further information.

 

Products/Services

Products and services will each be listed and described on the website under development. 

 

Catalog Requests

Red Cherry Lashes offers online catalog requests.  The contact information collected for this request is necessary to mail out a catalog. 

 

Prices

All products on the website will be listed with a price.

 

Delivery Methods

All orders will be delivered via USPS. 

 

Delivery Timing

All orders should be received within 7-10 business days.